ORDER CANCELLATION AND RETURN POLICY:
At La’ Scoot, we strive to make sure you have the best experience while selecting and buying your favourite Men’s occasion wear. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
· Exchange Policy:
Exchanges are applicable in case of damaged product or delivery of incorrect size (size other than the size ordered). La’ Scoot will change only the products purchased online from www.lascoot.com.
Products can be exchange within 7 days from the date of delivery provided the product should have all the tags and labels intact. In case of broken tags the product shall be considered as a used product. The exchange can take place through online dispatch only.
In case of return, the team will evaluate the product on certain criteria like used, unaltered and with invoice. Exchanges are allowed with same or different product with same or higher price.
Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.
· Can I cancel my order after placing the order?
In case of change in mind after placing the order you can cancel the order till the product is not dispatched from our end.
· What is the return process?
1. In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product by raising a return request on www.lascoot.com under My account.
2. Upload picture of Invoice, Product and Tag duly attached with the product and mention the problem faced by you in using the product.
3. You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorisation Reference.
4. You are requested to self- ship the products after you receive the return authorisation from us. Refunds are subject to your returns being inspected upon receipt at our end. The amount will be credited in your cart upon approval.
In case you are self-shipping your returns back to us, please retain your shipping receipt and upload the same along with shipping details under My account on www.lascoot.com so as to enable us to track the delivery of your returns to us. We will not be liable for items damaged in transit in case of self-shipped. The shipping charge is non-refundable.
· Where do I send my return?
Please make sure that the following address is clearly printed/written on your returns parcel with the La’ Scoot order number. Please also include the original invoice as proof of purchase with the return.
· How long will the process take?
It can take 15 days or longer for us to receive your return depending upon your location and the courier service used by you. Once we receive the returned item, we will inspect the same and process it within 48 hours to ensure you receive your refund as soon as possible.
On successfully processing the refund, the refund amount would be credited to your La’ Scoot account as a voucher or credit points. You would be able to use this credit on any of your subsequent purchases on lascoot.com.